About Spencers Property

The Spencers Team

Spencers Property has a growing network of 6 offices across the New Forest, its coastline and the wider Hampshire and Dorset area, together with dedicated Lettings and New Homes departments.

Our exemplary teams have unrivaled local knowledge, passion and experience. We are parents, cattle breeders, dog owners, horse riders, sailors and cyclists, runners and walkers. We provide an unparalleled service for sellers, buyers, landlords and tenants, having established a strong reputation for a professional, efficient and reliable service with a friendly approach.

Meet the Brockenhurst Team

The Brockenhurst Team

Dan Burkinshaw

Director - New Forest Sales

Dan heads up both the Brockenhurst and Burley offices following a highly successful career as a Sales Director in London’s leading estate agents upon completing a degree in Real Estate Management. Having spent his childhood holidays in the forest, the pull was too great so he moved to the area with his family in 2021 and now enjoys walking, cycling, kayaking, boats, and all forms of sport here.

Direct Line

01590 622 551

Email Address

[email protected]

The Brockenhurst Team

Melanie Gwilliam

Associate Director

Mel has over 20 years’ industry experience working in differing markets for both independent and corporate companies (including Savills). Her key strengths include developing strong client relationships – a skill which sees many returning clients. Her free time revolves around her interests in architecture and interior design, as well as her family, cocker spaniel and running her Airbnb accommodation.

Direct Line

01590 622 551

Email Address

[email protected]

The Brockenhurst Team

Rosie Kitcher

Office Manager

Born and bred in the New Forest, Rosie’s local knowledge is exemplary. Rosie joined Spencers in 2018, proving herself to be an invaluable member of staff. In her free time, Rosie enjoys walking in the forest which she knows so well, with her son. As well as this, she also enjoys horse riding and is now venturing into breeding New Forest ponies.

Direct Line

01425 205000

Email Address

[email protected]

The Brockenhurst Team

Heather Bladen

Senior Negotiator

Heather joined Spencers in July 2020 and immediately became an enthusiastic and committed member of the Spencers team. She is always keen to help her clients and colleagues alike and having a background in hospitality, always brings a high level of customer service to her work. Heather has a passion for fitness (having previously been a qualified Personal Trainer) and spends most evenings in the gym. In her free time, Heather loves travelling, exploring the forest with her dog Gracie and dining in local restaurants.

Direct Line

01590 622551

Email Address

[email protected]

The Brockenhurst Team

Heidi Lulsens

Senior Negotiator

Heidi relocated to the New Forest in 2006 after falling in love with the area and started working for Spencers in 2018 as a support role within the Lymington Office and quickly moved up to be the company’s Marketing C0-ordinater, supporting all offices with marketing materials, generating highly successful campaigns and popular community events throughout the year. Heidi has now transferred her skills to a negotiators position within the Brockenhurst office where her marketing knowledge will be invaluable to those looking to sell. She has a great passion for property, people and interiors and spends much of her time using her natural creative flair to create a perfect home for herself and her family.

Direct Line

01590 622551

Email Address

[email protected]

The Brockenhurst Team

Emma Foster

Senior Negotiator

For Emma, being a sales negotiator is a vocation, and she very much enjoys the role. She brings with her a wealth of experience and enthusiasm. In her spare time, she watches a lot of movies while cuddling her beloved cavapoo, Digby.

Direct Line

01590 622 551

Email Address

[email protected]
Lesley Watts is a Sales Assistant for Spencers of the New Forest.

The Brockenhurst Team

Lesley Watts

Part Time Sales Assistant

Lesley is an integral part of the estate agents Brockenhurst team having worked for the office for over 13 years – offering excellent consistency and continuity. Lesley therefore knows many of our returning clients, providing great insight and customer service. During the week she also works within a large employment and HR advisory company, and in her spare time she enjoys socialising and the arrival of her first grandson.

Direct Line

01590 622 551

Email Address

[email protected]

The Brockenhurst Team

Lauren Halligan

Office Manager

Lauren has been with Spencers since 2017 first joining the superb Lettings team where her friendly and helpful approach to all aspects of lettings was invaluable. In January 2022 she transferred her skills onto supporting the Brockenhurst sales team in all administration duties and continues to be an asset within the company. Out of office Lauren enjoys socialising as well as walking her beautiful Doberman along the sea wall at the weekends.

Direct Line

01590 622 551

Email Address

[email protected]

The Brockenhurst Team

Karen Kraus

Director - New Homes

Karen began her career in new homes 20 years ago in Scotland with Countrywide Estate agents. After 4 years she relocated to Surrey and joined Spicerhaart Estate agents, working for 8 years alongside many National House builders in her role as Divisional Director. In 2018 she was then offered the role of Group Head of New Homes with Chancellors Estate Agents in which remained for six years. Following her relocation to the south coast, Karen worked for a year at Hoburne Group, in one of their holiday parks which she loved, however her heart has always been in new homes. When the New Homes Director opportunity arose with Spencers, Karen felt this was destiny as she loved the brand and company ethos. In her spare time, you will normally find Karen cycling through the New Forest, running along the beach or out having fun with her friends and family.

Direct Line

01590 633123

Email Address

[email protected]
Meet the Burley Team

The Burley Team

Dan Burkinshaw

Director - New Forest Sales

Dan heads up both the Brockenhurst and Burley offices following a highly successful career as a Sales Director in London’s leading estate agents upon completing a degree in Real Estate Management. Having spent his childhood holidays in the forest, the pull was too great so he moved to the area with his family in 2021 and now enjoys walking, cycling, kayaking, boats, and all forms of sport here.

Direct Line

01425 404 088

Email Address

[email protected]

The Burley Team

Tina West

Senior Associate (Equestrian and Land Specialist)

Kristina West, Associate, is a British Horse Society coach (level 4) and holds the highest qualification in Management with the British Horse Society.  She has been involved in the property industry locally for many years, interspersed with equestrian work. Having lived mostly in the New Forest, she has great local knowledge and contacts.

Direct Line

01425 404 088

Email Address

[email protected]

The Burley Team

Matthew Cowley

Senior Associate

Matt brings a wealth of experience in the estate agency industry, having successfully covered a broad range of the property market for over a decade. Priding himself on an enthusiastic, proactive approach, Matt puts a real effort into ensuring each customer receives an attentive service.  Matt is always focused on achieving the most successful outcome possible for his clients and being on hand every step of the way throughout their move. Living locally with his wife and young children, Matt enjoys spending as much quality family time as possible, while he likes to travel and is a keen football fan.  Even when away from the office Matt is rarely too far away from the New Forest!

Direct Line

01425 404088

Email Address

[email protected]

The Burley Team

Rosie Kitcher

Office Manager

Born and bred in the New Forest, Rosie’s local knowledge is exemplary. Rosie joined Spencers in 2018, proving herself to be an invaluable member of staff. In her free time, Rosie enjoys walking in the forest which she knows so well, with her son. As well as this, she also enjoys horse riding and is now venturing into breeding New Forest ponies.

Direct Line

01425 205000

Email Address

[email protected]

The Burley Team

Jodie Saunders

Senior Negotiator

Jodie is an invaluable member of the Burley office, providing support to all members of the team as well as carrying out numerous roles to the highest standard. Her calm, friendly yet professional approach ensures the smooth running of an estate agency. If you want something done, be sure to ask Jodie! Previously Jodie’s career was in the equine industry working for Fox Pitt Eventing. Having grown up in the New Forest, she has great local knowledge and in her spare time enjoys all country pursuits, keeping fit and everything equestrian.

Direct Line

01425 404 088

Email Address

[email protected]

The Burley Team

Beatrice Gostelow

Office Manager

Beatrice is a professional, positive, and valued member of our team, always bringing enthusiasm and dedication to everything she does. Her approachable nature and commitment to excellent customer service makes her a pleasure to work with. Outside of the office, Beatrice enjoys walking her Cavapoo puppy by the coast and spending quality time exploring the beautiful New Forest with her family and friends.

Direct Line

01425 404088

Email Address

[email protected]

The Burley Team

Karen Kraus

Director - New Homes

Karen began her career in new homes 20 years ago in Scotland with Countrywide Estate agents. After 4 years she relocated to Surrey and joined Spicerhaart Estate agents, working for 8 years alongside many National House builders in her role as Divisional Director. In 2018 she was then offered the role of Group Head of New Homes with Chancellors Estate Agents in which remained for six years. Following her relocation to the south coast, Karen worked for a year at Hoburne Group, in one of their holiday parks which she loved, however her heart has always been in new homes. When the New Homes Director opportunity arose with Spencers, Karen felt this was destiny as she loved the brand and company ethos. In her spare time, you will normally find Karen cycling through the New Forest, running along the beach or out having fun with her friends and family.

Direct Line

01590 633123

Email Address

[email protected]
Meet the Highcliffe Team

The Highcliffe Team

Rob Batten

Founder & Managing Director

Rob is a director of Spencers Property and manages the Highcliffe office. He took over Fells Gulliver’s Brockenhurst office in 2005, following over 20 years’ experience of the property market both in London and the Home Counties including working as a consultant for leading national property portal Rightmove. In 2010 he founded Spencers Property.

Direct Line

01590 674 222

Email Address

[email protected]

The Highcliffe Team

George Jones

Associate Director

George Jones has lived in the New Forest area his whole life. He began his career in 2013 with a country estate agency in Lyndhurst, followed by two years’ working for an independent agency in New Milton on the New Forest coast. On joining Spencers he quickly became a key member of the Ringwood office.
George has a dynamic, diligent and enthusiastic approach, and enjoys working with people and problem-solving. He comments: “No sale or purchase is the same, as every client, property and situation is different.”
George enjoys his coastal life: “I like the variety of properties on the coast and their different aspects. No two days are alike and the scenery always changes!”
Out of office you may find George paddle boarding or enjoying a walk from Highcliffe Castle down to Avon Beach for something to eat at the Noisy Lobster.

Direct Line

01425 205000

Email Address

[email protected]

The Highcliffe Team

Andrew Grice

Director - Coastal Sales

Andrew Grice and his family moved to Christchurch Bay in 2014 to be closer to the water and enjoy a coastal lifestyle.
Andrew’s estate agency career started in London back in 2001. Following a move to the country, he spent approximately 15 years working for two of the country’s top agencies advising clients on the sale of town and country property in Wiltshire and Hampshire and premium coastal properties in Dorset, before joining Spencers New Forest to run the Lymington office in 2018.
Since then, Andrew has overseen the Lymington office’s increasing growth in market share including a developing representation of properties along the coast. He is highly regarded by both colleagues and clients for his calm and professional approach, while family time is spent surfing, dog walking on Barton cliff top and beach, and enjoying live music.

Direct Line

01590 674 222

Email Address

[email protected]

The Highcliffe Team

Jack Weldon

Associate

Jack, who was born and raised in the area, first started working in the industry 10 years ago. As well as a successful career in agency, Jack is also a qualified carpenter. In his spare time, Jack enjoys spending time with his daughter, as well as socialising with his friends.

Direct Line

01425 205000

Email Address

[email protected]

The Highcliffe Team

Michael Torchio

Senior Negotiator

Michael brings over eight years of experience in the property industry, having started his career as an estate agent in London. Since relocating to Christchurch in 2024, he’s developed strong local knowledge and offers clients a friendly, informed approach. Outside of work, he enjoys going to the gym, meeting friends at the pub, and coastal walks.

Direct Line

01425 205000

Email Address

[email protected]

The Highcliffe Team

Rosie Kitcher

Office Manager

Born and bred in the New Forest, Rosie’s local knowledge is exemplary. Rosie joined Spencers in 2018, proving herself to be an invaluable member of staff. In her free time, Rosie enjoys walking in the forest which she knows so well, with her son. As well as this, she also enjoys horse riding and is now venturing into breeding New Forest ponies.

Direct Line

01425 205000

Email Address

[email protected]

The Highcliffe Team

Collette Bridgewater

Sales Assistant

Collette has a background in Sales & Events Management, bringing over 10 years of experience & knowledge in customer service. She prides herself on her organisation and attention to detail. Collette recently became a first-time mum and joined the Spencers team part time, with her passion for people and all things property. Out of office, Collette loves spending time with her son in the local area, you’ll often find them at one of the coastlines stunning beaches or exploring the New Forest National Park.

Direct Line

01425 205000

Email Address

[email protected]

The Highcliffe Team

Karen Kraus

Director - New Homes

Karen began her career in new homes 20 years ago in Scotland with Countrywide Estate agents. After 4 years she relocated to Surrey and joined Spicerhaart Estate agents, working for 8 years alongside many National House builders in her role as Divisional Director. In 2018 she was then offered the role of Group Head of New Homes with Chancellors Estate Agents in which remained for six years. Following her relocation to the south coast, Karen worked for a year at Hoburne Group, in one of their holiday parks which she loved, however her heart has always been in new homes. When the New Homes Director opportunity arose with Spencers, Karen felt this was destiny as she loved the brand and company ethos. In her spare time, you will normally find Karen cycling through the New Forest, running along the beach or out having fun with her friends and family.

Direct Line

01590 633123

Email Address

[email protected]
Meet the Lymington Team

The Lymington Team

Andrew Grice

Director - Coastal Sales

Andrew Grice and his family moved to Christchurch Bay in 2014 to be closer to the water and enjoy a coastal lifestyle.
Andrew’s estate agency career started in London back in 2001. Following a move to the country, he spent approximately 15 years working for two of the country’s top agencies advising clients on the sale of town and country property in Wiltshire and Hampshire and premium coastal properties in Dorset, before joining Spencers New Forest to run the Lymington office in 2018.
Since then, Andrew has overseen the Lymington office’s increasing growth in market share including a developing representation of properties along the coast. He is highly regarded by both colleagues and clients for his calm and professional approach, while family time is spent surfing, dog walking on Barton cliff top and beach, and enjoying live music.

Direct Line

01590 674 222

Email Address

[email protected]

The Lymington Team

Neville Herbert

Senior Associate

Neville has over 10 years New Forest property experience and brings to his role an enthusiastic approach and in-depth knowledge of the local market. As a keen sailor with both national and European titles, out of office he is usually found sailing on the Solent (and beyond) and is currently teaching his young son to sail.

Direct Line

01590 674 222

Email Address

[email protected]

The Lymington Team

Penny Brockway

Senior Associate

Penny has 10 years’ property experience, including working for Spencers since March 2014, starting in the Brockenhurst office. She is known for being very proactive with great people skills. Out of office she loves hiking, biking and spending time with family.

Direct Line

01590 674 222

Email Address

[email protected]

The Lymington Team

Pippa Grant

Senior Associate

Pippa has worked alongside Rob since he first established his Brockenhurst office in 2005. She is very highly regarded, having developed a fantastic reputation as a strong negotiator representing clients’ best interests. In her leisure time Pippa can be found working on her old house (a labour of love), sailing and walking Sprog her dog.

Direct Line

01590 674 222

Email Address

[email protected]

The Lymington Team

Kerry Palfrey

Office Manager

Kerry has worked for Spencers since 2015, working for the Lettings office for six years and has now transferred her skills across to the administration role in the Lymington Sales office. Her enthusiasm for her job and attention to detail in supporting the team ensures both vendors and buyers receive a high standard of service. Kerry’s passion is her two chihuahuas and she also loves to fish.

Direct Line

01590 674 222

Email Address

[email protected]
Susie Kershaw

The Lymington Team

Susie Kershaw

Senior Negotiator

Susie has lived in Lymington for 18 years and joined Spencers in 2011. Prior to joining Spencers her experience was mainly in property management as well as agency experience in Chelsea and Kensington giving her a good understanding of the London property market. She loves the sea just as much as the countryside and loves spending time at the horse races.

Direct Line

01590 674 222

Email Address

[email protected]

The Lymington Team

Karen Kraus

Director - New Homes

Karen began her career in new homes 20 years ago in Scotland with Countrywide Estate agents. After 4 years she relocated to Surrey and joined Spicerhaart Estate agents, working for 8 years alongside many National House builders in her role as Divisional Director. In 2018 she was then offered the role of Group Head of New Homes with Chancellors Estate Agents in which remained for six years. Following her relocation to the south coast, Karen worked for a year at Hoburne Group, in one of their holiday parks which she loved, however her heart has always been in new homes. When the New Homes Director opportunity arose with Spencers, Karen felt this was destiny as she loved the brand and company ethos. In her spare time, you will normally find Karen cycling through the New Forest, running along the beach or out having fun with her friends and family.

Direct Line

01590 633123

Email Address

[email protected]
Meet the Ringwood Team

The Ringwood Team

Mark Youngman

Director

Mark is a highly experienced estate agent with 30 years of experience in the industry, covering all sectors of the market. For 10 years, Mark successfully ran the Fells Gulliver, estate agents Ringwood office, before opening Spencers of Ringwood in October 2010. Mark now runs our estate agents, Ringwood. He has, over the years, built an excellent rapport and reputation with many local homeowners and an honest no-nonsense approach to home buying and selling. Mark prides himself on his photography and ensures the best possible details/brochures are created for all our properties. Mark lives in Wimborne and grew up locally, he spends his spare time walking his Labrador and is an ex-league Hockey player, having played for the New Forest Hockey Club for 15 years.

Direct Line

01425 462600

Email Address

[email protected]

The Ringwood Team

Will McNamara

Senior Associate

Will loves everything about estate agency, he is very passionate about providing the most pro-active and innovative approaches in order to achieve and enjoyable move for his vendors. Not only specialising in residential property, Will has great knowledge of the development and new build sectors of the market. In his spare time, Will is very sporty, playing lots of golf as well as being a keen DJ and gamer.

Direct Line

01425 462 600

Email Address

[email protected]

The Ringwood Team

Abigail Drake

Senior Negotiator

Abigail joined the Ringwood branch as Administrator in May 2021. After a year of admin, Abigail has moved into her new role as Sales Negotiator which has been a great transition having previously worked in a customer-based role for five years, meaning Abigail is able to provide personable and professional service to our Ringwood clients/customers, including invaluable knowledge of the local area, having lived locally her whole life. Abigail loves hiking, horse riding and painting in her spare time, bringing a touch of creativity and equine knowledge to the office.

Direct Line

01425 462 600

Email Address

[email protected]

The Ringwood Team

Rosie Kitcher

Office Manager

Born and bred in the New Forest, Rosie’s local knowledge is exemplary. Rosie joined Spencers in 2018, proving herself to be an invaluable member of staff. In her free time, Rosie enjoys walking in the forest which she knows so well, with her son. As well as this, she also enjoys horse riding and is now venturing into breeding New Forest ponies.

Direct Line

01425 205000

Email Address

[email protected]

The Ringwood Team

Karen Kraus

Director - New Homes

Karen began her career in new homes 20 years ago in Scotland with Countrywide Estate agents. After 4 years she relocated to Surrey and joined Spicerhaart Estate agents, working for 8 years alongside many National House builders in her role as Divisional Director. In 2018 she was then offered the role of Group Head of New Homes with Chancellors Estate Agents in which remained for six years. Following her relocation to the south coast, Karen worked for a year at Hoburne Group, in one of their holiday parks which she loved, however her heart has always been in new homes. When the New Homes Director opportunity arose with Spencers, Karen felt this was destiny as she loved the brand and company ethos. In her spare time, you will normally find Karen cycling through the New Forest, running along the beach or out having fun with her friends and family.

Direct Line

01590 633123

Email Address

[email protected]
Meet the Romsey Team

The Romsey Team

Alec Fry

Associate Director

Alec has decades of experience working at the top end of the market in senior roles for leading agents across the Hampshire, Wiltshire and Dorset areas. Alec also successfully ran Spencers’ Brockenhurst office from 2015-2021.

Hard working and highly regarded, Alec brings a wealth of expertise to his new role managing our new Romsey office.

Out of office, Alec enjoys playing golf on the local courses and exploring the local area with his family.

Direct Line

01794 331 433

Email Address

[email protected]

The Romsey Team

Tracy Harding

Lettings Director

Tracy has been with Spencers since 2013 and heads up the lettings team. She is very well regarded in the local area and is an integral part of the Spencers family. Over the years, Tracy has used her excellent valuation and interpersonal skills to put Spencers lettings as one of the top ranking letting agents in the area whilst continuing to build excellent relationships with landlords. In her spare time she enjoys spending time with her 2 granddaughters and baking lots of goodies!

Direct Line

01590 624 814

Email Address

[email protected]

The Romsey Team

Rob Batten

Founder & Managing Director

Rob is a director of Spencers Property and manages the Highcliffe office. He took over Fells Gulliver’s Brockenhurst office in 2005, following over 20 years’ experience of the property market both in London and the Home Counties including working as a consultant for leading national property portal Rightmove. In 2010 he founded Spencers Property.

Direct Line

01590 674 222

Email Address

[email protected]

The Romsey Team

Nathalie Watkins

Lettings Manager

Nathalie has over six years’ experience in the Lettings Industry. Whilst living in Romsey over the last twenty years she has gained extensive knowledge of the local area. She has undertaken roles in property management, coordination and negotiation, gaining a broad understanding of Estate Agency. In her free time Nathalie enjoys going to the gym, photography and being a huge animal lover.

Direct Line

01794 331 433

Email Address

[email protected]

The Romsey Team

Jonny Gray

Associate

Jonny previously worked with a well-established local estate agent, gaining extensive experience across the Hampshire area, particularly in Romsey and Winchester. With a well-rounded knowledge of the Sales, New Homes, and Lettings sectors, Jonny has developed a deep understanding of the property market and consistently demonstrates a strong ability to support clients in achieving their goals. Outside of work, Jonny is an avid rugby player and enjoys spending quality time with his daughter and partner.

Direct Line

01794 331433

Email Address

[email protected]

The Romsey Team

Harry Wright

Senior Negotiator

Harry brings over 5 years of experience in sales and estate agency, offering a strong background in customer service. Known for his approachable nature and commitment to helping clients find their perfect home, Harry takes pride in delivering a smooth and positive experience from start to finish.  Outside of work, Harry enjoys keeping active at the gym, watching football, and spending quality time with his wife.

Direct Line

01794 331 433

Email Address

[email protected]

The Romsey Team

Laila Green

Sales Negotiator

Having lived in and around Romsey her entire life, Laila has developed a strong passion for the local property market. With a wealth of experience in customer-facing roles, she thrives on meeting new people, building lasting relationships, and supporting both buyers and sellers as they navigate their property journeys. Outside of work, Laila enjoys spending quality time with family and friends and has a keen interest in travel.

Direct Line

01794 331 433

Email Address

[email protected]

The Romsey Team

Agata Apel

Office Manager

With a passion for property and a friendly approach, Agata brings over two years of hands-on experience from her apprenticeship in estate agency in the Southampton area. Fluent in both English and Polish, she enjoys helping clients navigate the property market with ease. Agata loves exploring the local area and has a great appreciation for the charm and beauty of the region. Whether you’re buying or selling, Agata is on hand in our friendly Romsey office to provide expert guidance every step of the way.

Direct Line

01794 331 433

Email Address

[email protected]

The Romsey Team

Karen Kraus

Director - New Homes

Karen began her career in new homes 20 years ago in Scotland with Countrywide Estate agents. After 4 years she relocated to Surrey and joined Spicerhaart Estate agents, working for 8 years alongside many National House builders in her role as Divisional Director. In 2018 she was then offered the role of Group Head of New Homes with Chancellors Estate Agents in which remained for six years. Following her relocation to the south coast, Karen worked for a year at Hoburne Group, in one of their holiday parks which she loved, however her heart has always been in new homes. When the New Homes Director opportunity arose with Spencers, Karen felt this was destiny as she loved the brand and company ethos. In her spare time, you will normally find Karen cycling through the New Forest, running along the beach or out having fun with her friends and family.

Direct Line

01590 633123

Email Address

[email protected]

The Romsey Team

Marie Terrey

Saturday Sales Assistant

Marie brings over 30 years of experience in the new homes and property industry, with extensive local knowledge gained from growing up in Romsey. Known for her friendly, approachable manner and strong industry expertise, Marie is committed to providing a professional and supportive experience for every client. She takes great pride in helping people navigate their property journey with confidence and ease. Outside of work, Marie enjoys painting, walking her cocker spaniel, and keeping active at the gym.

Direct Line

01794 331433

Email Address

[email protected]
Meet the London Team

The London Team

Bob Bickersteth

Director

Bob is director of The London Office, based in St James’s Place, London. He has worked in the residential country property market for over 25 years building up an extensive knowledge of the market, including villages, schools, commute times and local pubs. Bob and his team work closely alongside Douglas & Gordon’s London offices helping Londoners find country homes and bolt-holes.

Direct Line

020 7839 0888

Email Address

[email protected]
Join the Team

Do you want to come on board? Here at Spencers we consider our team to be family. It takes a special someone to join us. You don’t have to be industry experienced (although it can help), friendliness and diligence are just as important. Get in touch if you like Spencers’ approach.